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POLICY PAGE
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POLICY NOTE: We realize the following information is extensive but it does proved legal protection for our buyers and ourselves. We make every effort to be honest and fair in our dealings on eBay. Our Integrity and reputation are important to us, so if you are making a purchase from us for the first time please read the following.
1ST TIME EBAYER POLICY: (registered eBay user for 30 days or less and 1st timers) We welcome new eBay users and love having them visit and make purchases with us, but it is imperative that you read and agree to the following policies. This is to protect the interests of both the buyer and the seller. Please feel free to contact us directly if you have any questions. If you wish to contact us see Contact information below.
FEEDBACK POLICY: If you bid on this auction you may not leave negative feedback unless you have given us the opportunity to resolve your concerns. PLEASE give us a chance to correct problems that you may encounter with your eBay items BEFORE leaving negative feedback. Our desire is to please every customer.PRODUCT INSPECTION OR INFORMATION: Please let us know if we can provide any additional information on a item we have up for auction such as specifications, photos, or testing of the product that would help in your decision making process. Also, you or your representative are welcome to visit are facility in Aurora Colorado and inspect any item we have up for auction before making a bid.
DAMAGED SHIPMENT POLICY: If there is damage to your product, upon receipt of shipment you will need to notify us immediately. You must keep all packaging materials on hand for claim inspection by the shipper. A claim will then be filed with the carrier and reimbursement made through that claim. We will issue a refund upon receipt of the reimbursement from the shipper. Used items shipped freight are insured for $.10 per pound. It is suggested the buyer purchase additional insurance.
INTERNATIONAL BUYERS POLICY: Please email for shipping quote before bidding. We cannot be responsible for items shipped internationally. USPS does not provide tracking numbers, and once the package leaves the U.S., there is no way to track it. INTERNATIONAL BUYERS ACCEPT ALL RISK FOR SHIPPING. All international buyers need to pay with certified or wired funds or money orders. Unfortunately we cannot accept PayPal payments from international buyers at this time.
PRODUCT
RETURN POLICY:
•
MARSHALL MERCHANDISING
has a 30-Day Guarantee on the item unless it is stated to be sold AS-IS.
•
30-Day Guarantee:
We will
issue a refund if an item is broken, defective, or not as described in the
auction when it is received. This guarantee does not cover shipping damage. If there is a problem please contact us within 30 days after you have
received your items. After 30 days we reserve the right to refuse any refund.
Product serial number and ID marks must match before refunds can be made. (see
special note below)
•
Shipping charges are not refundable and return shipping charges are the
responsibility of the buyer.
• Please supply us with the order number and reason for the return. Please
wait for further instructions after you have contacted us. We will then supply
you with a RMA number and shipping instructions.
• All returns require a RMA number and the item must be returned to us
promptly.
Special Note:
We record serial numbers and put identification marks on all products to prevent
product switching.
PAYMENT POLICY: You must contact us within 48 hours after the end of the auction. MARSHALLS MERCHANDISING accepts PayPal. You may also pay with Money Order, Cashiers Check or Personal Check, Bank Draft or Wired Funds ( Funds will need to clear the issuing bank before shipment can be made ). Please allow 10 Days for Personal or Business Checks to clear. Payment must be received by the 7th calendar day from the auction end date.
All international buyers need to pay with certified or wired funds or money orders. Unfortunately we cannot accept PayPal payments from international buyers at this time.
Payments can be mailed to:
Goods for Auction
601 Salida Way
Aurora, CO. 80011Copyright © 2003 MARSHALL MERCHANDISING All rights reserved.